Mushfile Terms & Conditions — Your Complete Guide to Rights and Responsibilities

Using the mushfile website or mobile app means you agree to these Terms & Conditions. We recommend reading through the full document before accessing the site — it may be a bit lengthy, but it's there to protect your interests.

These Terms & Conditions apply to all services on the mushfile platform — Sports Betting, Live Casino, slots, lottery, and any other gaming products. By registering, you agree to these Terms. If any changes are made in the future, mushfile will publish them on the site and notify users via email or SMS where necessary.

Opening an account on Mushfile requires meeting a few basic eligibility criteria, which are aligned with international gaming laws and responsible gaming standards.

• You must be at least 18 years old to register. Account creation by minors is strictly prohibited.
• Each person may hold only one account. Creating multiple accounts is prohibited, and if detected, all associated accounts may be closed.
• All information provided at registration must be accurate, complete, and kept up to date. Providing false information may result in account termination.
• Your account login credentials (password, OTP) must never be shared with anyone.
• You are responsible for all activity carried out from your account.

A valid mobile number and email address are required at registration. Mushfile uses these to send important notifications, so please keep them up to date in your account settings if anything changes.

Mushfile supports all major payment methods in Bangladesh — bKash, Nagad, Rocket, Upay, and bank transfer. Mushfile charges no fees on deposits. Withdrawals are also free on Mushfile's end, though bank transfers may carry the bank's own charges.

• Minimum deposit: ৳500 via bKash / Nagad / Rocket / Upay, and ৳5,000 via bank transfer.
• Minimum withdrawal: ৳1,000 via MFS, ৳5,000 via bank transfer.
• Withdrawals can only be processed to the same payment method used for the deposit (in accordance with our anti-money laundering policy).
• Every withdrawal request is reviewed by the mushfile finance team. If any suspicious activity is detected, additional verification may be requested.
• Mushfile reserves the right to withhold withdrawal of deposited funds that have not been wagered.

Deposits typically take 2 to 10 minutes to reflect. If your balance hasn't updated within 24 hours, please contact Mushfile support with your transaction reference number.

There are a few ground rules to follow when placing bets on mushfile. These rules apply equally across all betting types — Sports Betting, Live Casino, and lottery.

• Once a bet is confirmed, it cannot be changed or cancelled — the only exception is using the cash-out option to exit early under specific circumstances.
• Your account must have sufficient balance when placing a bet. Bets will not be accepted if your balance is insufficient.
• If a technical error results in an incorrect credit being applied to your account, Mushfile reserves the right to reclaim that amount.
• If a match or event is cancelled, the stake for that bet will be refunded, while all other bets on the same slip remain valid.
• If odds are published due to a technical error or are clearly incorrect, Mushfile reserves the right to void the affected bets.

In live or in-play betting, network delays may cause a difference between the time a bet is placed and the time the odds are confirmed. Mushfile reserves the right to accept or reject bets in such situations.

Mushfile offers a range of bonuses and promotions — including welcome bonuses, reload bonuses, free spins, cashback, and odds boosts. Each offer has its own specific terms, though certain general rules apply to all bonuses.

• Every bonus comes with a wagering requirement. For example, the welcome bonus typically carries a ×30 rollover — meaning you must wager 30 times the bonus amount before it can be withdrawn.
• If the wagering requirements are not met before the bonus balance expires, the bonus will be forfeited.
• Each bonus offer can only be used once per member. Claiming the same bonus through multiple accounts is considered fraud.
• The use of bonus balance may be restricted to certain games or markets — this will be specified in the bonus offer details.
• Mushfile reserves the right to modify or cancel any bonus offer at any time without prior notice.

All game outcomes on Mushfile are determined by an independently verified Random Number Generator (RNG) system. This system is regularly audited by third-party reviewers to ensure that no outcome is predetermined or subject to human interference.

In Sports Betting, Mushfile does not determine the outcome of matches — that happens on the field. Mushfile only sets the odds and manages the bets. Odds are set by a professional trading team who base their decisions on market analysis and statistical data.

• Live Casino games are streamed directly from licensed studios.
• The RTP (Return to Player) rate for each slots game is listed on the individual game page.
• If a technical error or bug is detected in a game, bets from the affected round may be voided.

Protecting your personal information and financial data is Mushfile's highest priority. Mushfile uses 256-bit SSL encryption technology, equivalent to the standard used in the banking industry. Your payment details are never stored directly on Mushfile's servers — they are sent straight to the payment gateway.

• Your personal information is never sold to any third party.
• Certain information may be shared with trusted identity verification agencies solely for the purpose of KYC verification.
• Mushfile will never ask for your password or OTP via WhatsApp, phone, or email. Any such communication is fraudulent.
• If you suspect unauthorized access or a hack on your account, contact Mushfile support immediately.

To learn about Mushfile's full data protection policy, please visit our Privacy Policy Read.

Mushfile is committed to maintaining a fair and orderly platform. The following activities are strictly prohibited. If detected, the account will be closed and, where applicable, the balance may be forfeited.

• Creating multiple accounts to claim bonuses (bonus abuse).
• Using software or bots to place bets automatically.
• Identifying and exploiting a bug or glitch in any game. Such issues should be reported to Mushfile support.
• Using Mushfile for money laundering purposes.
• Attempting to hack another member's account or gain unauthorized access to Mushfile's systems.
• Assisting minors in gaming or managing an account on their behalf.
• Impersonating a Mushfile employee or representative to deceive others.

Mushfile reserves the right to temporarily suspend or permanently close an account under certain circumstances. Such action is generally taken in cases of terms violation, security risk, or suspected fraud.

• In the event of a terms violation, your account may be suspended immediately.
• Withdrawals may be put on hold until KYC verification is completed.
• Members may also request to close their own account — this is considered part of responsible gaming.
• Any valid balance will be returned before account closure (except where forfeited due to a terms violation).

If you believe your account has been closed in error, please contact Mushfile support. We take every complaint seriously and review each case carefully.

Mushfile firmly believes that gaming should be a source of entertainment, not a source of problems. That's why mushfile offers a range of responsible gaming tools, available at all times.

• Set daily, weekly, and monthly deposit limits at your convenience.
• Session Time Limit — automatic logout after a set period of time.
• Self-Exclusion — request to exclude yourself from the platform for a set period or permanently.
• Reality Check — reminders of your session duration and spending at set intervals.

Mushfile is also committed to protecting minors. If there are children in your household, please use parental control software on your devices. More information is available in Mushfile's responsible gaming section.

Mushfile reserves the right to update these Terms & Conditions as needed. When changes are made, the "Last Updated" date at the top of the page will reflect the revision. For significant changes, members will be notified via their registered email or SMS.

If any part of these terms is unclear or you have questions, please reach out to the Mushfile support team. Our team is always ready to assist you in Bangla.

Website: mushfile.best
Email: support@mushfile.best
Live Chat: Chat icon at the bottom-right of the website (24/7)